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King's Flooring came recommended by our USAA homeowner's insurance to help us resolve a basement flood. Denise handled EVERYTHING. I told her I was having a party the next weekend and the project was DONE with time to spare. From sending the old carpet out to the lab, helping me pick new carpet in-person, scheduling the pool table movers and water mitigation techs, through the final carpet replacement and insurance check, she handled everything. Denise managed expectations of what we needed to move vs. what the contractors would move for us and suggested how best to store things. She even walked us through our options of how to stretch our budget and replace some carpet that would not have been covered. She really knows her stuff, uses great contractors, has excellent project management ability, and even better people skills. I would recommend King's Flooring to all my friends and family.
Kings Flooring and Restoration was recommended by our insurance company after we had a sewage backup in our basement. They quickly provided an estimate for the needed repairs to our insurance company. When our original carpet was no longer available Kings helped us find the best option to replace the not only the damaged flooring, but all the flooring in the basement, at a very reasonable cost.
Once the estimate was approved all work was scheduled, and completed quickly. Their crews were on time, professional, neat, and worked efficiently.
We would definitely hire them again.
I am so happy I went with King floors! The turnaround time was amazing. I was so happy with the customer service and the end result was everything I wanted and more! Denise even helped us pick out our flooring because I was too incisive.. I WAS SO HAPPY WITH WHAT SHE CHOOSE!! I would recommend King Floors to all my family and friends!
A half hour after the moving truck left with our household goods, we had a pipe back up causing water damage to our LR hardwoods. Our insurance company, USAA, recommended Kings Flooring, and we are so grateful that they did. Because we were moving, the replacement of the floors had to take place after we left the state. Denise oversaw all the work and reporting regularly as to the progress. We highly recommend King's Flooring!
We used Kings flooring the first time for carpet at our rental property. Denise (owner) was quick to come out and give us an estimate. Once we made a decision the turn around to order and install the carpet was quick. Denise and her crew were great in working with my tenant and her schedule and communicating with me. My tenant had no complaints and is very satisfied with her new carpet.
We then decided to use Kings at our personal house me. Again the quick response for estimate and turnaround for installation was great! We love our carpet and how quick and efficient the whole experience was.
After recently getting some water damage in the kitchen at our rental, Denise quickly responded to check the damage to the vinyl and our hall carpet and estimate what was needed for repairs/replacement. We will definitely be using Kings for our future flooring needs and highly recommend them!
Thank you so much to Kings Flooring. Not only did they replace the entire upper level carpeting in the house we were selling, but they were able to accommodate my needs for carpeting on the stairs in our new home. Thank you very much for the extra mile that you went to in order to get it done quickly. I will definitely be using you in the future!
Love this company. We had old carpeting throughout most of our home and it was overdue for a replacement. After having previously undergone a bait and switch with a different company a few years prior and installation involving carpet that was never stretched and installed correctly resulting in carpeting that never lay quite right, this time we asked for referrals for carpeting companies and Kings Flooring was one of the top companies named. We contacted the owner, Denise King, and she was beyond amazing in her availability and helpfulness. She listened to our preferences and helped us pick out the perfect carpeting. She also made suggestions for our stairs for future renovation. The installation was seamless and perfect. A few weeks after ordering the carpeting, we did not have to move a thing and two levels of our home had padding and carpet installed within a day. A few years later, I still love our carpet. I have no hesitation recommending Kings Flooring and its owner, Denise King. Absolutely a good experience and not a single regret. So refreshing to find a company that offers a great carpeting at reasonable prices and has excellent customer service.
We used this company as they came recommended by our insurance. If you value your personal items and customer service, I would NOT, I repeat NOT go with this company. They came to replace our carpets in our basement and while the job they did was fine, I have never seen workers have such little regard for someone's personal effects. They left remnants of carpet throughout the basement and house. They tossed (literally) and left fragile items on the floor. They stacked heavy boxes, a vacuum, and a fan on top a wicker basket (which broke). They left books in our basement sink and left one of our bike's handbars to rest on a glass pane door of a bookshelf. The service was inexcusable! My property rental company scheduled them to come paint the trim a couple days later after having a long lengthy conversation with their owner, and they DIDN'T EVEN SHOW UP! Our insurance company and rental property company have stopped recommending them. If you care about a quality job, seek it elsewhere.
We were sad and a bit shocked to see this review. The background is the comment came from an upset tenant. When we contacted the owner out of concern he responded very differently. Here is what he had to say: "I remember you, Denise. I was actually just in VA for a couple days last month and had a quick opportunity to see the basement. I thought you guys did a really nice job. So, thank you for that work.
I'm sorry to see that the tenant left negative commentary on Yelp. I couldn't see the Google review but imagine it was similar. I can't control what he writes or how he perceives the service as he was the occupant during that time. This is the downside of such sites.
However, I will call USAA to inform them that despite the tenant's review I was very pleased in my dealings with you, that the finished job was excellent, and we'd recommend your company for similar projects. I'll pass along any comments they have.
Hope this helps. And again, thank you for the great work. Will get back in touch if there's anything to pass along from USAA.
King's Flooring did an outstanding job in our home. We were presented with numerous options at a good range of prices, along with personable, expert guidance to help us make the right decision. The customer service, craftsmanship, and cleanliness of the team were excellent across the board. I plan to use them again and would recommend Denise and her team to anyone without hesitation.
In short, David and Dennis King are experts in carpet replacement and flooring work. I would give them all five stars for overall grades, quality, price value, punctuality and the clean-up after each day of work. The crew and staff were also well groomed and represented the company well.